Return & Refund Policy
Thank you for shopping with RemoteCrate. We’re committed to providing quality remote work gear and ensuring your satisfaction. If you’re not entirely happy with your purchase, we’re here to help.
🛍️ 1. Return Eligibility
Our return policy lasts 3 days from the date of delivery. To be eligible for a return:
The item must be unused, in its original condition, and in original packaging
You must provide a receipt or proof of purchase
There must be a valid reason for retuning, change of mind not applicable
🚫 2. Non-Returnable Items
.Gift cards
Downloadable digital products
Health & personal care items (for hygiene reasons)
Products marked as sale
Customized or personalized items
🔄 3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@remotecrate.com with your order number and images of the defect (if applicable).
💸 4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment
Refunds may take 5–10 business days depending on your bank or card provider
⏱️ 5. Late or Missing Refunds?
If you haven’t received a refund yet:
Re-check your bank or card statement
Contact your credit card company or bank — processing times vary
Still stuck? Contact us at support@remotecrate.com.
❓ 6. Need Help?
For any questions about returns or refunds, email us at:
📧 support@remotecrate.com
Last Updated: June 2025